Contact support
mhzever@gmail.comInclude the ScanMind version, iOS version, iPhone model, and steps that reproduce the problem. Do not attach private document images unless necessary and intentionally redacted.
请附上 ScanMind 版本、iOS 版本、iPhone 型号和问题复现步骤。除非确有必要且已主动移除敏感信息，请勿发送私人文档原图。
ScanMind's App Store release is in preparation. A public download link is not available yet.
Common tasks
Camera is unavailable
Open iOS Settings, find ScanMind, and allow Camera access. You can still import a selected photo or PDF without the camera.
Recognition did not finish
The saved original remains available. Open the item and choose Retry recognition or Analyze recognized text.
Restore a purchase
Open ScanMind Settings, go to ScanMind Pro, and choose Restore Purchase using the Apple Account that made the purchase.
Recover a deleted document
Open Library and Recently Deleted. Documents can be restored for 30 days unless they were permanently deleted sooner.
Back up everything
Use Export all data in Settings. The ZIP contains originals, OCR text, fields, metadata, and SHA-256 checksums.
Improve a scan
Use even light, keep the camera parallel, leave a clear border around the page, and review the detected edge before filing.
Is iCloud required?
No. Optional iCloud Drive sync is off by default. When enabled by a Pro user, ScanMind stores a private copy in that user's own iCloud Drive and resolves document conflicts using the newer modification time.
Does ScanMind upload documents for OCR?
No. The current version uses Apple's on-device frameworks for OCR, classification, and field extraction. Documents leave the app only through explicit export, sharing, or optional iCloud Drive sync.
Support information reviewed July 27, 2026.